Frequently Asked Questions
arbaji Player Guide

arbaji requires a government-issued photo ID to complete KYC verification. Accepted documents include your National ID card (NID), passport, or birth certificate. You may also be asked to submit a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours of document submission. Accounts that are not verified cannot process withdrawals above the basic threshold.

To reset your arbaji password, click the "Forgot Password" link on the login page and enter the email address linked to your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account, contact the support team at [email protected] with your registered email address and account username.

No — arbaji strictly permits one account per player. Creating multiple accounts is a violation of the Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account exists under your details, contact support immediately so the situation can be resolved without penalty.

To permanently close your arbaji account, email [email protected] with the subject line "Account Closure Request" from your registered email address. All pending withdrawals will be processed to your nominated payment method before closure. If you are closing the account due to gambling concerns, please also consider using the self-exclusion tool in Account Settings, which provides an additional layer of protection.

To deposit via bKash on arbaji, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit — the minimum is ৳200 — then follow the on-screen instructions to complete the bKash mobile payment. Funds are credited to your arbaji wallet almost instantly, typically within 1 to 3 minutes of a successful bKash transaction.

Nagad deposits on arbaji are processed in real time and are usually reflected in your account balance within 1 to 5 minutes. If your deposit has not appeared after 10 minutes, check your Nagad transaction history to confirm the payment was sent successfully. If the transaction is confirmed on the Nagad side but your arbaji balance has not updated, contact the support team with your Nagad transaction ID for prompt resolution.

The minimum withdrawal amount on arbaji is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a linked Bangladesh bank account (Dutch-Bangla Bank, BRAC Bank, City Bank, and others). Your account must be fully KYC-verified before any withdrawal can be processed. arbaji does not charge a withdrawal fee, though your payment provider may apply their own standard transaction charges.

Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 24 hours of the request being submitted. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1 to 3 business days depending on the bank's processing schedule. All withdrawals are subject to a standard security review before funds are released, which is a normal part of our fraud prevention process.

arbaji does not charge any platform-side fees for deposits or withdrawals. However, third-party payment providers such as bKash, Nagad, or Rocket may apply their own standard service charges on the transaction. Bank transfers may also incur interbank transfer fees set by your bank. We recommend checking your payment provider's current fee schedule before initiating a transaction to avoid unexpected deductions.

Yes, arbaji accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank mobile banking) and Upay. Both are treated the same as bKash and Nagad in terms of processing time and minimum amounts. To use Rocket or Upay, select the relevant option from the Deposit screen, enter your amount, and complete the payment through your mobile wallet app. Funds are credited to your arbaji balance within minutes.

To bet on cricket on arbaji, navigate to the Cricket section from the main menu. Browse the list of available matches — including BPL, IPL, T20 World Cup, and other international fixtures — and click on the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake amount, and confirm the bet. Your potential payout is displayed before you confirm. You must have sufficient balance in your arbaji wallet to place the bet.

Yes, arbaji offers live in-play betting on select cricket matches, including BPL and major international T20 and Test fixtures. In-play markets update in real time as the match progresses, with odds reflecting the current match situation. You can bet on outcomes such as the next over's run total, the next wicket, or the match winner while the game is live. In-play betting requires a funded, verified account.

arbaji's slots library includes hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3 -reel fruit machines, 5-reel video slots with bonus rounds, progressive jackpot slots, and crash-style games. Games are grouped by provider and popularity in the Slots section. All slot games on arbaji are certified for fair play using certified random number generators (RNG).

Yes, arbaji is fully optimised for mobile play. The platform runs smoothly in any modern mobile browser on Android and iOS devices — no app download is required. Simply visit arbaji.app in your phone's browser to access the full range of sports betting, slots, and live casino games. The mobile interface adapts automatically to your screen size, providing the same experience as the desktop version.

RTP varies by slot title. Most slots on arbaji from providers like Pragmatic Play and NetEnt carry an RTP between 94% and 97%, which means that over a large number of spins, the game returns that percentage of wagered money to players as winnings. RTP is a long-run statistical measure and does not predict results in any individual session. Each game's individual RTP is typically listed in its in-game information or paytable screen.

arbaji offers a welcome bonus for new players on their first deposit. The bonus is credited automatically to your account after your qualifying deposit is confirmed — no bonus code is needed. The exact bonus percentage and maximum bonus amount are displayed on the Promotions page at the time of registration. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Wagering progress is tracked automatically in your account, and the current terms for each bonus are listed on the Promotions page.

Yes, arbaji runs ongoing promotions beyond the welcome bonus, including free spins on selected slot titles, reload bonuses for existing players, and seasonal offers tied to events such as BPL, IPL, Eid, and Pohela Boishakh. Promotions are updated regularly on the Promotions page within your account. Eligibility criteria, expiry dates, and wagering requirements differ per promotion, so check the specific terms for each offer before opting in.

Bonus winnings on arbaji cannot be withdrawn until the associated wagering requirement has been fully completed. Until that point, winnings derived from bonus funds are held as bonus balance. Once the wagering threshold is crossed, the qualifying amount converts to real cash balance and becomes fully withdrawable. Your account dashboard shows your current wagering progress in real time so you always know how close you are to unlocking your winnings.

arbaji uses SSL encryption across all pages and transactions to protect the personal and financial data of every player. Payment details are never stored on the arbaji platform itself — all transactions are processed through PCI-compliant payment gateways. arbaji's Privacy Policy details exactly what data is collected, how it is used, and how long it is retained. Players are encouraged to review the Privacy Policy, which is available at arbaji.app/privacy-policy.

arbaji operates as an online entertainment platform and takes compliance seriously. We do not fabricate or exaggerate licensing claims. Players in Bangladesh are responsible for understanding the local legal framework around online gaming in their jurisdiction. arbaji provides a safe, SSL-encrypted environment with responsible gaming tools, fair-play-certified games, and transparent terms to ensure every player has a trustworthy experience on the platform.

The minimum age to register and play on arbaji is 18 years old. This is a strict, non-negotiable requirement. All new players must complete identity verification (KYC) before making a first deposit, which confirms they meet the age requirement. arbaji has a zero-tolerance policy toward underage gambling. If you suspect a minor is using the platform, please report it immediately to [email protected].

To self-exclude from arbaji, go to Account Settings and select the Responsible Gaming section, then choose Self-Exclusion and your preferred duration (6 months, 1 year, or permanent). Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and the team will process it within 24 hours. During self-exclusion, your account is fully suspended and all marketing communications are stopped. The exclusion cannot be reversed before the chosen period ends.

Yes, arbaji allows you to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section in Account Settings. A limit reduction takes effect immediately. If you request an increase to an existing limit, a mandatory 7-day waiting period applies before the higher limit activates. This cooling-off mechanism is designed to protect players from impulsive decisions during a losing session or a moment of financial stress.